Account checks

Roulettino Casino: Get verified and collect your winnings without a hold-up

Australian gambling rules mean Roulettino Casino must confirm who you are, and most checks here are done within 10 hours.

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MGA licensed since 2007Regulated under license MGA/B2C/502/2007 by the Malta Gaming Authority

Clear answers, fast

See how the check works at a glance

Roulettino Casino keeps the process plain: no hidden steps, no surprise requests mid-payout.

Who checks

Roulettino Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/502/2007

Usual wait

10 hours

Must be done by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Documents due

Send clean copies and skip the back-and-forth

Use this the moment the request lands, whether that is at sign-up or on the way to a payout.

One place for every upload

Log in and open the verification section in your account settings; the list of wanted papers sits there with a status note on each one.

Why was my ID rejected?

Photograph or scan your passport or ID card on a flat surface in daylight, then check that all four corners sit inside the frame.

Mid-check on a card

For the payment proof, show the card or wallet name and the last four digits only; cover the rest, and keep every edge of the paper visible.

Before a queue, after a pass

Nothing more to do once the files land, so watch your inbox for the outcome; 10 hours is the usual turnaround and a fresh photo clears most hold-ups.

Three papers, mostly

Papers that clear your payout in one go

Roulettino Casino asks for the least the Malta licence allows, and only to match you to your account.

Proof of identity

ConfirmsYour name, photo and date of birth

Must showFull page, unedited, all edges in frame

Proof of address

ConfirmsWhere you live now

Must showYour name, full address, dated in the last few months

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showName, last four digits, rest hidden

Fixes for the three usual rejections

Your details drifted apart. Names, birth dates or addresses that differ by a letter from what you registered look like a different person to a reviewer. Copy the spelling exactly from your ID Update your profile before you resend

Screen capture instead of a photo. A screen grab of a photo gets refused because reviewers cannot check the surface of the original or spot edits. Photograph the paper document itself Keep the whole card in the frame

Why is my file too dark to read? Crooked angles, glare and trimmed corners hide the corners and the tiny print that a reviewer needs to read. Lay it flat under steady light Follow the frame on the upload screen

When we ask about your income

Playing under a Malta Gaming Authority licence, we have to understand where a player's money comes from; our licence MGA/B2C/502/2007 carries that duty. Expect it as normal bookkeeping, never as an accusation that you did something wrong.

Depending on your case, a reviewer may ask for one or two of the following.

Recent bank statement
Payslips from your employer
Tax assessment notice
Proof of a pension payment
Copy of an invoice or contract

Knowing what comes next

When will Roulettino Casino ask me?

Our licence makes the check unavoidable, and our habit is to raise it early rather than at payout.

Bigger than your habit

A payment far outside your usual pattern makes a reviewer want to confirm the account still belongs to the person paying.

Fresh payment route

A card, wallet or bank transfer added for the first time is matched to your name before it is trusted for payouts.

Why is my check paused?

When your registered details and the papers you send disagree, we pause and ask for a corrected copy before anything else moves.

Will cashing out be held up?

Your licence-backed check happens no later than your first withdrawal, and we may raise it at sign-up or your first deposit.

Your documents, waiting

Stuck on a document or waiting on a payout?

Short, straight answers on documents, timing and the checks behind every payout.

My ID got rejected, so what do I do now?+

Usually the copy was blurred, cropped or shot in poor light, and a fresh photo fixes it. Send a new copy to [email protected] and the team looks at it again. Ask live chat why the first one failed, so you do not repeat the same mistake.

What happens when my name has changed since the ID?+

Send the new ID together with a document that links the old name to the new one, and the two are checked as a pair. A marriage certificate or a deed poll copy does that job. The team confirms the match before your payout moves, and your verification email is the quickest way in.

Can I upload my documents from my phone?+

Yes, phone photos work fine as long as the whole document sits in frame, edges included. Lay it flat on a plain surface, use daylight rather than a flash, and check the text is readable before sending. A straight-down shot beats an angled one every time.

How long does the identity check take at Roulettino Casino?+

Around 10 hours is the usual window once your files land in the queue. Copies that are sharp and complete clear in a single pass, while a second request for a better photo restarts the clock. Quiet hours in the queue tend to be quicker than a busy weekend.

Which regulator licenses Roulettino Casino?+

The Malta Gaming Authority licenses the site under MGA/B2C/502/2007, held by Roulettino Casino Ltd. (company number C-33778). That licence is the reason the identity and source of funds checks exist, and it applies to every player who joins.

When does Roulettino Casino actually ask for my documents?+

At the latest before your first withdrawal, and the request can come earlier, at registration or at your first deposit. Nothing is held back after the files clear. Keeping copies ready on your phone means the check never delays a cash-out.

Will the same documents be needed again in future?+

Sometimes, yes. An expired ID or a new address means sending an updated copy, and a large or unusual payout can bring a second look at your account. Fresh copies on hand keep those moments short rather than drawn out.